Again we have achieved the highest level of Patient Satisfaction, an award of Distinction. Very Proud of all the clinicians who work daily to provide care and the office staff who interact with patients over the phone making them feel valued and cared for.
The Patient satisfaction survey is conducted on behalf of Medicare for their beneficiaries. On the Home Health Compare page of Medicare.gov it explains:
The home health agency patient survey star rating uses a 5-star scale to make it easier for you to compare home health agencies. More stars mean better quality care. The star ratings come from the patient experience of care survey, also called the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey.
The survey:
- Collects feedback from current or recently discharged home health agency patients (or their family or friends) about their experiences with a home health agency
- Is the first national standard for collecting information on home health agency patient experiences that allows for valid comparisons between home health agencies
- Has a core set of questions
- Allows home health agencies to add their own customized questions to the survey to support internal customer service and quality-related activities
https://www.medicare.gov/care-compare/resources/home-health/patient-survey-rating
Congratulations to all our Staff
